SAMBAZON Customer Service Representative I
(San Clemente, CA)

COMPANY PROFILE:
Founded in 2000, SAMBAZON is the pioneer of organic Amazon super-foods, providing functional health juices, smoothies, sorbets and frozen products made from delicious blends of handpicked Brazilian fruits and botanicals. Known for introducing açaí into the U.S. market, Sambazon is committed to sharing super-food health with the world in a way that consciously benefits people and planet. Our certified organic and fair trade partnership helps protect the Amazon rainforest and benefits more than 10,000 family farmers, while bringing consumers the next level in super-food nutrition. Today, Sambazon is widely available in health food stores, grocers and juice bars throughout North America.

PURPOSE OF THE ROLE
The Customer Service Representative I (CSRI) will be responsible for being the first point of contact for customers, consumers and visitors to Sambazon.

PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL JOB FUNCTIONS
• Answering and directing phone calls including providing product information to consumers
• Handling and resolving customer issues
• Customer/consumer order processing which includes order entry and invoicing into web based systems
• Assisting walk-in guests and customers
• Administrative duties to include filing, faxing, copying and mail distribution
• Assisting various departments with special projects or assignments

KNOWLEDGE, SKILLS & MINDSET
• Strong customer service skills with the ability to handle and resolve issues
• Excellent computer skills with knowledge of basic operating systems and the ability to quickly learn new systems
• Excellent written, verbal, non-verbal and phone communication
• Able to closely follow instruction and work independently on assigned tasks and projects
• Must be flexible and able to handle a wide range of responsibilities

EDUCATION AND/OR EXPERIENCE
• 1-3 years customer service experience
• 1-3 years administrative experience
• Proficiency with MS Office
• Must possess excellent verbal, non-verbal, written and phone communication skills
• Advanced phone system skills is a plus
• Ability to multi-task and give attention to detail
• High school diploma or equivalent

This position on occasion will require local errands and possible travel. Reliable transportation is required.

This position is full-time.

Hourly pay rate will be based on education and experience.

Please send your resume to jobs@sambazon.com. No phone calls or recruiters, please!

Sambazon is an Equal Opportunity Employer

SAMBAZON Special Markets Customer Service Representative
(San Clemente, CA)

COMPANY PROFILE:
Founded in 2000, SAMBAZON is the pioneer of organic Amazon super-foods, providing functional health juices, smoothies, sorbets and frozen products made from delicious blends of handpicked Brazilian fruits and botanicals. Known for introducing açaí into the U.S. market, Sambazon is committed to sharing super-food health with the world in a way that consciously benefits people and planet. Our certified organic and fair trade partnership helps protect the Amazon rainforest and benefits more than 10,000 family farmers, while bringing consumers the next level in super-food nutrition. Today, Sambazon is widely available in health food stores, grocers and juice bars throughout North America.

PURPOSE OF THE ROLE
This position is responsible for supporting and facilitating International/Special Markets' sales transactions, logistics, and customer service.

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL JOB FUNCTIONS

• Foster strong business relationships and be a point of contact for International/Special Markets customers.
• Produce reports, process orders and invoices, and navigate in SAP; and track payments for International customers.
• Provide International customers with product information, POS, technical documentation, presentations, standard pricing, etc.
• Communicate International orders' volumes and delivery dates to Sourcing and Logistics for fulfillment.
• Receive, process, and ship sample and POS requests for International customers via SalesForce.
• Facilitate activities with freight forwarders and customs brokers for all international shipments.
• Coordinate and facilitate International/Special Markets regulatory, compliance, and supply chain paperwork: customer forms, paperwork and questionnaires, TM-11 applications for Taiwan, Japan, and other Asian markets, transaction and inspection certificates, NAFTA paperwork, USDA Certificates Free Sale and/or Export Certificates, organic certificates, COA, ProForma invoices, country initial and renewal applications, ingredient formula breakdowns, product specification sheets, process flow charts, etc.
• Stay current on all rules, requirements, processes and timelines relating to the international export processes.
• Conduct a monthly analysis of unpaid invoices with A/R and support the collection of due accounts.
• Develop, implement, and update electronic communication tools/reports to support international sales activities.
• Responsible for reporting the following: weekly Costco IRI report, Costco Demo Control worksheet, Costco Projects Meeting, SAP reporting, other sales analysis and reports related to the International/Special Markets channel.
• Facilitate the sell or disposition of short coded products to liquidators or charitable organizations.
• File electronic and hard files/documents
• Assist with in-store and online market research

KNOWLEDGE, SKILLS & MINDSET
• Obsessed with looking after customers.
• Great relational skills.
• Great administrative and organizational skills. Detail oriented.
• Experienced in International logistics, regulations, and compliance preferred • General supply chain knowledge.
• Continuous improvement and learning mindset.
• Knowledge of the export processes, regulations, and compliance (NAFTA, USDA, customs and any other regulatory compliance) and stay abreast of any regulatory changes.
• Excellent verbal and written communication skills.
• Strong internal and external customer service focus.
• Proficient in Microsoft Office suite with high proficiency in Excel and PowerPoint.
• Possess high-level administrative and organizational skills.

EDUCATION AND/OR EXPERIENCE
• International business, Operations, Logistics or equivalent BS degree required.
• 2 or more years experience in an international customer service/sales role.
• Minimum of 1 year experience in supply chain or logistics oriented role.
• A history of raving customer service.

This is a full-time position and the hourly pay rate is based on education and experience.

Please send your resume to jobs@sambazon.com

No phone calls or recruiters, please!

Sambazon is an Equal Opportunity Employer

Cafe Full/ Part-time Food Service Employement
(Cardiff By The Sea, CA)

COMPANY PROFILE:
Founded in 2000, SAMBAZON is the pioneer of organic Amazon superfoods, providing functional health juices, smoothies, sorbets and frozen products made from delicious blends of handpicked Brazilian fruits and botanicals. Known for introducing açaí into the U.S. market, Sambazon is committed to sharing superfood health with the world in a way that consciously benefits people and planet. Our certified organic and fair trade partnership helps protect the Amazon rainforest and benefits more than 10,000 family farmers, while bringing consumers the next level in superfood nutrition. Today, Sambazon is widely available in health food stores, grocers and juice bars throughout North America.

POSITION SCOPE:
We need dependable, friendly, happy, enthusiastic, self-motivated team member for Sambazon Açaí Cafe (Our Flagship Store!) for sales and shift management. Flexible hours, full/ part-time and rootsy work environment.

MAJOR JOB RESPONSIBILITIES:
• be customer focused
• work well under pressure and in close quarters with coworkers.
• be able to stand for lengthy periods.
• be 18 years old
• be adaptable and flexible with needs of the business
• be able to perform various duties such as dishwashing, sweeping, mopping, etc. in order to maintain store cleanliness
• be a team player and open to cover or pick up shifts when needed.
• HAVE RELIABLE CAR.
• Food or Retail experience preferred.

PLEASE SEND YOUR RESUME to cardiffcafe@sambazon.com No phone calls or recruiters. Store located in the Seaside Market Shopping Center (Address: 2031 San Elijo Ave, Cardiff by the Sea CA 92007) Thank You!